Cancellation and refunds

Email neurodrishti@gmail.com from the address you used to order, and say you want to cancel. That is the whole process.

We will confirm within 48 hours and refund the full ₹18,000 you paid. There is no cancellation fee, no restocking charge and no deduction of any kind.

• Us: we initiate the refund with Razorpay within 3 working days of confirming your cancellation.
• Your bank: once initiated, the money takes a further 5 to 7 working days to appear, depending on your bank or card issuer.

Refunds go back to the original payment method. We cannot redirect a refund to a different card, account or UPI ID.

If we cancel your order, discontinue the product, or reach a point where we do not believe we can deliver, we refund every affected order in full without waiting to be asked. The same applies if the final product differs from what was described in a way we think you would object to: we will tell you before shipping and give you the chance to cancel.

What can be returned: a product with a technical fault. If it does not work as it should, through no action of yours, tell us within 15 days of delivery and we will replace it or refund you.

What cannot: a change of mind after delivery, damage you caused (drops, liquid, a cracked lens, a bent frame), and normal wear.

A return must include the original box and everything that came in it. We arrange and pay for the collection. After 15 days a fault is a warranty matter; see the terms and conditions. Damage in transit is handled as a replacement under the shipping and delivery policy.

None of this affects your rights under the Consumer Protection Act, 2019.

If money left your account but you did not get a confirmation, do not pay again. Email us with the date, amount and any reference your bank shows. Failed payments are usually reversed automatically by the bank within 5 to 7 working days; if one is not, we will trace it with Razorpay and refund it. Duplicate payments are refunded in full as soon as we find them.

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the grievance officer for Neurodrishti Private Limited is:

Name

Mr Ashwani Yadav, Grievance Officer

Email

ashwani@aurviz.com

Address

1st floor, DMS, IIT Delhi, Hauz Khas, New Delhi 110016, Delhi, India

We will acknowledge any complaint within 48 hours of receiving it, and resolve it within one month. If you are not satisfied with the outcome, you may escalate to the National Consumer Helpline on 1915, file through the government's e-Daakhil portal, or go to the consumer forum with jurisdiction over where you live.