Shipping and delivery

Anywhere in India, to every state and union territory. We do not currently ship outside India. Delivery depends on our courier being able to reach your PIN code; if yours is not serviceable we will tell you and refund you in full rather than leave the order open.

Units in stock are dispatched within 7 working days of payment. While the product is on preorder, we tell you the expected delivery window when you order. That is an expectation, not a commitment: hardware schedules move for reasons such as certification or component supply.

If the date moves we will email everyone with an open order and tell you the new one. If a delay is not acceptable to you, cancel and take your money back; see the cancellation and refunds policy.

Shipping within India is free. There is no delivery charge at order, at dispatch, or on arrival. The ₹18,000 you pay when you order is inclusive of all applicable taxes and of delivery, and is the whole of what you pay.

We take your name, phone number and full delivery address (with PIN code) on the order page, so your pair can be packed and sent as soon as it is ready. If anything changes before dispatch, email neurodrishti@gmail.com and we will update it. We will ask you to confirm it before anything is dispatched.

Free shipping covers the first delivery attempt. If a parcel comes back to us because the address was wrong or nobody could take delivery, we will re-send it and may ask you to cover that second attempt.

Your unit is our risk until it reaches you or whoever you nominate to take delivery. If a parcel is lost, damaged or tampered with on the way, we replace it at no cost to you.

You will get a dispatch email with a tracking number when your unit leaves us. Delivery is by a third-party courier, and once a parcel is with them their timescales apply.

If a parcel arrives damaged, tell us within 7 days of delivery with photographs of the packaging and the product, and we will replace it. If a tracked parcel is marked delivered and you do not have it, tell us within 7 days and we will open an investigation with the courier.

India. Neurodrishti Smartglasses are made in India by Neurodrishti Private Limited.

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the grievance officer for Neurodrishti Private Limited is:

Name

Mr Ashwani Yadav, Grievance Officer

Email

ashwani@aurviz.com

Address

1st floor, DMS, IIT Delhi, Hauz Khas, New Delhi 110016, Delhi, India

We will acknowledge any complaint within 48 hours of receiving it, and resolve it within one month. If you are not satisfied with the outcome, you may escalate to the National Consumer Helpline on 1915, file through the government's e-Daakhil portal, or go to the consumer forum with jurisdiction over where you live.